I have had a very bad experience with this hybrid warranty people starting with k***. They are not willing to bring down and replace parts that come under the power-train warranty. The worst service ever I would say. This was given to me by the car sale where i bought a Honda fit gp5 and they pretty-much sold this as a hassle free warranty. Well, its attached to a famous service chain as well, which doesn't really give much value.
The first few times they attended to it, but it was such a hassle needed to carry the vehicle to the service center, and then they take it to their repair center in negombo. And once they fix it temporarily, they send it back, but then again its dusty and not clean at all at return. I had to pay for the petrol they have tested the car and all that. But then again the same problem comes back.
But, the guy who works at the workshop in negombo which seperately operated also seems to be quite good and he makes sense. Just that when the warranty company, service agent and the workshop gets together it becomes a bad soup. I had to contact each and every person to get something done.
And at the end they suggested to do quick fixes as well and i felt that they do not want to bring down the part required which made the car stall from time to time. And also, when you try to contact the warranty company, the guy who is in charge does not pick up the phone. I doubt anyone else had a good experience from this place. So this is m two cents about this joint and avoid is what i suggest. Hope this helps.