I ordered my KIA Sorento 2012 in Septembtr 2011, and after Seven months later, KIA local agent contacted me to request for Colour change to available colours as their manufacture has refussed to supply the colours in Metalic Bronz, Java Brown, red and Blue colours. They have taken more than seven months to deliver this message and the time agreed for the supply initailly. As a result I have to pay extar for the Dollor appreciation.
Further, my colluges who ordered Sorento informed me that they are charging hidden fees to the tune of Rs, 145,000.00 in addition to their local agent fee agreed initially, Rs 600,000 + 12% VAT + 3% NBT. The hidden fees is for clearing, registration, Port Charges, demaurage etc. Also, eventhough, these extra local charge should be on actuals, they charge an estimated fee on the promise of refunding the balance (if any). They treat the customers like foolish people and does not care for the time wasted already. They are the worst people to deal with and we have caught with their trap.
Please, let me if anybodyhaving the same experience, the payment of local agent fee of value Rs. 600,000 is meant for what?. Is ther any palce to complain for their actions and recover the additional cost incurred to us because of their delays on their part.
Please, help me.
