Parani

That is what i did. i spoke to the top management and asked them to give me the real reason (what evidence basis they have rejected) to reject my claim.i am just waiting for their reply.

thanks guys for your replies. Rumesh88 yes they have given me their standing in written letter after two & half months later. as you guys mentioned i thought of going to the ombudsmen. i will let u know the results. thanks again

I have the police report in my hand. it s clearly indicating that the accident has taken place at the exact address which was given by us.

Hi guys.....it is my virgin post.......but i am not new to this forum. i gained a lot via this very forum. now also i am in a confused situation what to do next.i kindly need your valuable advise on that. my car got an accident 2 months back and it was fully damaged (beyond repairs) . at the time of the accident, my friend drove the vehicle and it was under rent a car insurance (so i believe no issue regarding who drove the vehicle at the time of an accident). my friend informed to the Insurance company. assessor came to the the scene after one & half hours back. before that, police came to the place and brought the vehicle to the police station. next day i went to the insurance company and submitted necessary documents. after that they told me that they are doing an investigation that they normally do. i was fine with that. but, they dragged 2 months for that. one private investigator hired by the insurance company did the investigation and got all the details from my friend, police, myself and etc....... gave the report as genuine. after that when i contacted the company they told me that they were not satisfied with the report and they want to do an another investigation. for that they brought someone called government analyst & what they did was just saw the vehicle (mind u it is 2 months after the accident and the car was all dusted & rusted in the rain and sun)and give the report saying that the accident has not been occurred at the said place and on the particular time and date mentioned by us. so the claim is rejected i do not know what to do guys. please i need your assistance. please help me guys. share your thoughts.