Hello,
This is to inform you I am very dissapointed about the service magcity provide and making customers uncomfortable. and will not recommend thier service to anyone as well.
In the future I will not bring my vehicles or tell any of my collegues to get magcity services.
I am a PREMIUM/PLATINUM Card holder of Magcity & a Grantans card holder of Magcity. I do all my vehicle's related service due to only reason at magcity is, Its the closest to take my vehicle at.
I have done small repairs & wash to large expensive services including regular full services at this magcity service station.
Due to the heavy rain daybefore yesterday 10th Nov 2010. my car was drawned in water & got its interor and original seal carpets wet and I needed a interior cleaning & full service.
I did a booking early in the morning yesterday 10th Nov 2010. through Dinesh (the appointment taking guy) and he said not to bring the car yesterday and bring the car today (friday 12th nov 2010) morning.
when I took the car today/friday . they have already taken many cars which came as one time drop-in customers.
They rejected to take my car today & tomorrow and told me to bring the car on monday 15th nov 2010 evening and they will try to do something on tuesday it seems.
If these guys couldnt under take the appointment they should inform me early, as I had to cancel yesterday it self at Kleenpark & Pitstop appointment who agreed to return my car today it self. now since i have cancelled them I had no options but take my car away from magcity.
Bieng a loyal premium customer who holds a membership card who has done a prior booking before just brining the car I am heavily dissapointed and i wasted my official time without reporting to work also.
This is not the only time I was dissapointed at magcity services. but this time onward I decided not to require thier services and not to recommend your service to anyone.
I will also email & keep the public, media aware of your kind of service you provide to so called LOYAL customers.
I have also returned the Grantans card to Dinesh & I said I dont need any refunds for it.
I will give my feedback to grantans also about magcity services.
my issue is what is the point of prior booking and reservations and why do we need to get membership & granton card when magcity guys have a poor service
I dont want my time wasted and dont want others who wanted such service
therefore I would request everyone to take necesary steps to avoid such un professional service.
regards
Nissan Wingroad
