1. In the first year i did not claimed any thing so it was the case which i received no claim bonus
2. In feb 2012,first time rear buffer was damaged then it was informed to the hotline and we were asked to wait till the rep to come after about 1/2 hrs time a reprasantative came and noted down the incident and we were asked to go to a gurage obtain an estimate and fax it to an engineear in the head office.so we did it and got his approval after few reminders(some time the telephone call gets cut off while transfering which i had my telephone bill also effected)after the repair is done again we were asked to take the vehicle at the head office to do the ARI where there is hardly any space to park the vehicle and the security also not polite . Again sat for 1 hour due to lack of staff ,somehow handed over the doc and they took numbers again to callback but they never callback .only i had to call more than 20-30 times. After few days we were asksd to come but the payment was not ready,that was happend two times finally the leasing company got involve and after two weeks time we got the payment .claimed amount less than 10.000/- but we spent more than that to get the matter expidite.and broke the rapo with the gurageowner
3.Same buffer was knocked again and had to pass the same sequance of incidents but this time the payment was cut down stating that we have underinsuard.This vehicle estimated by the leasing company at the begining of the year we obtain the insurance certificate acordingly .but what they say the currant value is high thereby we have underinsuared.eventhough we had few problums in the first claim they never said this was undervalued,the price would have gone up later with the new car price gone up due to increasement of the tax which we can not expect at the begining of the year thereby we feel continental insuarance acted non proffesonal manner in which we cannot rec it to anybody
