Yatcar

The stig ... Thank you for checking . No letter head but i have the estimate amended by assesor with his signature and date . My other point is even after the assesor came I have called several times to ask instructions but at no point they have communicated anything .One agent came and done after repair inspection and salvage inspection ..can I consider that as implication of consent from their side? Thank you again for the help..

HI my dad had patrol corsa.. 1998 ...GV number Pros. Reliable car .very rarely gives you any trouble. Has reasonable level of of options (of course considering the time it was released and price range )>>>> ABS, two airbags ,P/S, Power mirror (no winker mirrors though ) Cons Our one was 1330 CC so pulling power was slightly lower but 1500cC one will be better. The car is little ugly (subjective) Please note that we used the car from 2006 to 2008 so that time car was only 8 years old so after another 8 years there might be more issues ...

Rumesh88-- Thank You very much for the help. Will do the changes ...

Thank you all for your kind responses. AJ84>>>>yes already drafted a reply letter stating my intent to proceed with insurance board. Crosswind >>> Yes .I read the thread long time ago. Will follow that also. Rumesh88--They stated that they have done a comprehensive inspection and according to that the accident description does not match with the damage. My issue is no person other than initial agent and assessor physically inspected the vehicle (and the assessor approved the request ) ,how a comprehensive study is done without physically inspection the vehicle ..I have requested them to provide the details regarding inspection . Quiet. -- I am ashamed to agree but the truth is I became greedy. I was with Sri Lank* and Celync* VI* getting good service ,then last year wanted to save some bucks in premium ,,my bad. and lawyer thing ....Yes I see ...have few friends who are corporate lawyers will check with them. I called my agent in branch and he told he would help so I am going to wait until tomorrow and send my response letter. Following is the letter I am going to send to Uni*n Asur*nce..>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dear sir, Appeal regarding the accident claim Vehicle No – xXXXX Claim No – xXXXX I have received the letter detailing your decision regarding the above matter however I am unable to agree with the provided decision because of the following points. 01.The claim was approved by the assessor and he provided the consent to proceed with repair. I was not informed any doubt from your part until the claim is submitted. I have properly informed the call center after the accident happened and as per the instructions of the call center as well as the agent (who initially inspected the case) admitted the vehicle to garage. Thereafter the assessor has done the physical inspection of the vehicle and he has given his approval for the claim (the signed sheet is attached here). Hereafter for each step I have called the call center and acted per their instructions and claims division, at no point I was informed about any doubt regarding the approval (please refer recordings of my calls). I have started the repairs because the claim was approved by the assessor. Please provide me proof of any communication provided by Uni*n Assur*nce..in contrary to that approval by the assessor. I believe if Uni*n Assur*nceis unable to make payment or need to conduct an investigation customer should be informed before he started the repair process but the information reached to me only after the repair is completed, which I considered as unfair conduct. 02.No comprehensive inspection was conducted Your letter states that you have done a comprehensive inspection regarding the matter however as per my knowledge only the agent and assessor has inspected the vehicle and assessor approved the claim after inspection. I cannot understand how a person conduct comprehensive inspection without physically inspecting the vehicle therefore I am not satisfied about the mentioned inspection. Please provide me the details of inspection and the process you followed when arriving the decision. I strongly believe that due to above two matters your decision is unfair hence I kindly request you to reconsider your decision and provide satisfactory explanations for mentioned points. Please note that if I do not receive a reasonable reply I am fully intend to escalate this matter to SL I******* Board . >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> any suggestions guys ? Thank you again for the kind help and your time

First time poster but long time reader. The forum helped me a lot so I am sharing this experience to prevent any more innocent soul end up like me. These are the step by step details of what happened. My car hit a wall, signal lamp and side panel was damaged. I called the hot line and they sent an agent. The agent done the inspection and stated he could not provide a decision and assessor would tell how to proceed after his inspection. I admitted the vehicle to a garage, the assessor came and inspected. He amended some amounts in estimate done by the garage then he asked us to proceed with the repair. He changed the amounts in the estimate sheet, signed it and gave it back. (can I upload it here ??) I completed the repair, paid the garage and called the call center then another person was send to inspect the vehicle and salvages. I called the call center and they told everything was done , I could take car home and submit the claim with required documents. I went to Uni*n head office to submit the documents. NOW THE FUN BEGINS .>>>>>>>>>>>>>>>>>….The lady in front desk asked whether I have paid the garage ,as soon as I said yes she told there is an investigation and they cannot proceed the claim until the investigation is completed. Please note that this is the first time I was informed about any doubt from their end. I demanded to see a manager, I was escorted to Assistant Manager – Claims. I asked him why I was not informed about investigation until the repair is done and the fact assessor approved the claim and asked me to proceed. He in half threatening manner told me that process was like that and I should understand that. They sent a letter stating the claim is not approved. I am going to send an appeal. ANY HELP AND SUGGESTION FROM EXPERTS ARE HIGLY APPRECIATED. PLEASE DO NOT GET DECIVED BY THIS MAFIA COMAPANY..if anyone needs more information I am glad to provide… THANK YOU ALL….