This inquiry is conducted by the ombudsman, not the insurance company, insurer is SLIC, i contacted the ombudsman's office they said inquiry is at end of the month, ombudsman is waiting to give things officially till he wants to know what the So called Private investigator and the technical officer has to say regarding there reports, btw i talked to an guy the SLIC, he said even-though the ombudsman give a letter saying to accept the claim, it still has to be approved by the SLIC board of engineer, its a good lesson for my for trusting a government institution for the first time, should have gone with V*P or something, to date its been 7 months, and Got to know SLIC even dont entertain appeals