Viva Alite Waiting List Help

Tuff Don · September 8, 2011

Hi everyone. I m new to this forum. But I have following almost all threads for last three months .So this my first topic,

Does anyone in this forum have reserved a Viva in May? coz I have ordered one Viva MT & still not delivered. They give various reasons. Japan Sunamy, Manufacture delay, No colors, ect. Latest they said there is a delay in Black MT ones. Unfortunately i have ordered Black one. On the other hand I have paid 0.5Mn as an advance. I have heard that even some who have ordered in May end& July has got their vehicles. pls help.

Watchman · September 8, 2011

Welcome to the forum machang. If you have been been reading 'almost every thread' you'll know how often the Elite's delivery delay was discussed. Why dont you re-read those threads. Your answer will be there

kmeeg · September 8, 2011

On 9/8/2011 at 7:09 AM, Tuff Don said:

Hi everyone. I m new to this forum. But I have following almost all threads for last three months .So this my first topic,

Does anyone in this forum have reserved a Viva in May? coz I have ordered one Viva MT & still not delivered. They give various reasons. Japan Sunamy, Manufacture delay, No colors, ect. Latest they said there is a delay in Black MT ones. Unfortunately i have ordered Black one. On the other hand I have paid 0.5Mn as an advance. I have heard that even some who have ordered in May end& July has got their vehicles. pls help.

I think you can find ur answer in following threads...

Waiting Time For Brand New Vehicles

Perodua Viva Elitenew Car

Ripper · September 8, 2011

my uncle ordered a silver, auto elite... if if remember right he placed the order sometime in july.

He got the car yesterday...

I suppose the color and specs might make certain cars get delayed a lot more cos my uncles car came before the said delivery time or 3 months after placing the order

lasa · September 8, 2011

On 9/8/2011 at 7:09 AM, Tuff Don said:

Hi everyone. I m new to this forum. But I have following almost all threads for last three months .So this my first topic,

Does anyone in this forum have reserved a Viva in May? coz I have ordered one Viva MT & still not delivered. They give various reasons. Japan Sunamy, Manufacture delay, No colors, ect. Latest they said there is a delay in Black MT ones. Unfortunately i have ordered Black one. On the other hand I have paid 0.5Mn as an advance. I have heard that even some who have ordered in May end& July has got their vehicles. pls help.

Even i saw few unregistered white ones in the show room area, Your might be getting delay due to color.

Tuff Don · September 8, 2011

Thank u for ur valuable replies guys.My worry is that I ordered it in there N'Eliya showroom.I deposited the cash to one of there bank a/c in the name of U*m* E**er*ris*s & faxed the req. details regarding the vehicle.I didnt got the original receipt since thay have posted to incorrect address.But later i got a temp. fax receipt.Later i came to know that orders were placing from branches and not from there H/O.So sometime they can overide the order and place the orders as they like.Eg.They can accomadate a customer who reserve vehicle after me.Thats why when i m calling to H/O they always tell to cantact there branch.So later i met one of there AGM and he requested two weeks and said that they are getting 800 cars.But that two weeks never came after August.See how they are playing with our hard earned money.Sad thing is i placed a order for a A*to K10 with A*W in April and cancelled it and moved these buggers.So Nothing to rather than waiting for there RUBBER two weeks

Pericles · September 8, 2011

Well, there is a point. Black is the most popular color, so it might be harder to get your hands on than some less popular colours.

Would you consider checking if they are willing to get a different color for you quicker?

jdnet · September 8, 2011

On 9/8/2011 at 10:40 AM, Pericles said:

Well, there is a point. Black is the most popular color, so it might be harder to get your hands on than some less popular colours.

Would you consider checking if they are willing to get a different color for you quicker?

I thought everyone could have a car in any color they want as long as it was black .

Pericles · September 8, 2011

On 9/8/2011 at 12:00 PM, jdnet said:

I thought everyone could have a car in any color they want as long as it was black .

Henry Ford

kush · September 8, 2011

Typical UML things have not even changed after 4 years, this is the usual s**t i got from them when i ordered my vehicle in 2007. They said it will be deiverd in October 2007 actual delivery Feb 2008. I lost about Rs. 300k due to yen appriciating.

My advice come to Colombo go to the show room start making a secne then they will direct you to a higher up get a commitment from the fellow.

KasunCharya · September 8, 2011

I think your selected color is the problem,bcz I ordered in June and they said recently confirming ,after 20 Sep I can get the car.17 Sep they'll get the shipment.And also I ordered a silver one at Colombo show room.

kush · September 9, 2011

Dude it takes at least 3-4 weeks for them to register and deliver the vehicle after it arrives (personal experiance of a friend), apperantly there is a delay at customs in inputing the data in to the system.

yta · September 9, 2011

On 9/8/2011 at 5:23 PM, KasunCharya said:

I think your selected color is the problem,bcz I ordered in June and they said recently confirming ,after 20 Sep I can get the car.17 Sep they'll get the shipment.And also I ordered a silver one at Colombo show room.

Ha haa.. No worries.. They will have lot of excuses and stories to tell by 17th of Sept.

dieahrd · September 9, 2011

We got the black M/T elite a week back after ordering in end of May.We gave black as the first preference and 2/3 other colors as second preference.IMO color is not a problem. After visiting the Hydepark office and talking to the salesmen and head of sales few times, following are my views:

1. The processes

The whole sales process is manual. If your file mistakenly gets allocated to the wrong pile, it will take a miracle to get the car on time. Once they receive the chassis numbers from Malaysia, they spend days analyzing the data set trying to find duplicates. Yet they end up going to RMV with duplicate chassis numbers to register and face delays. A 15 minute task which requires an Excel sheet, takes good 4/5 days at Unimo.

Salesmen are helpless and their restricted by the convoluted bureaucratic process at Unit#d Mot#rs.

2. Sales staff

Barring 1 or 2, majority of the sales staff just doesn’t have the experience to deal with customers or with a standard govt document. I overheard one sales guy instructing a customer to fill the registration paper saying "Put Colombo as the province". Some of these tasks are not rocket science and when you do it for the 10th time, you should be proficient. They look impressive with a tie and an attitude, but most are just junior sales wannbe guys.

Key here is to deal with a sales guy who got some experience and influence to get things done.

3. Communication

Keep constant line of communication with your sales guy. If you see an issue, escalate to the Head of Sales.

4. Patience

You will need plenty of that

Good luck..!!

Tuff Don · September 9, 2011

On 9/9/2011 at 5:22 AM, dieahrd said:

We got the black M/T elite a week back after ordering in end of May.We gave black as the first preference and 2/3 other colors as second preference.IMO color is not a problem. After visiting the Hydepark office and talking to the salesmen and head of sales few times, following are my views:

That what i need to know.Coz i ordered it on 9th of May exactly and i m still waiting.If you can give ur deatils i can atleast talk to them.Its a big HELP.

dieahrd · September 9, 2011

On 9/9/2011 at 8:08 AM, Tuff Don said:

On 9/9/2011 at 5:22 AM, dieahrd said:

We got the black M/T elite a week back after ordering in end of May.We gave black as the first preference and 2/3 other colors as second preference.IMO color is not a problem. After visiting the Hydepark office and talking to the salesmen and head of sales few times, following are my views:

That what i need to know.Coz i ordered it on 9th of May exactly and i m still waiting.If you can give ur deatils i can atleast talk to them.Its a big HELP.

I cannot give you the names and other information for obvious reasons.Hope you understand. My advice for you is to follow up with your sales rep on a daily basis until you get a confirmation. We must've called nearly 40 times to the Sales guy and his manager to expedite the process.They always promise to call back but never does. Always get a commitment on time and follow up. Few visits to the show room would help. I am not sure how much clout a sales guy in Nuwara Eliya would have in Colombo office. At any given time, there are 2/3 people at the showroom asking about their car delivery and another few people doing advance payments. One individula calling from out of colombo would be a low priority for the hard pressed sales team here.

Watchman · September 9, 2011

On 9/9/2011 at 10:45 AM, dieahrd said:

I cannot give you the names and other information for obvious reasons.Hope you understand. My advice for you is to follow up with your sales rep on a daily basis until you get a confirmation. We must've called nearly 40 times to the Sales guy and his manager to expedite the process.They always promise to call back but never does. Always get a commitment on time and follow up. Few visits to the show room would help. I am not sure how much clout a sales guy in Nuwara Eliya would have in Colombo office. At any given time, there are 2/3 people at the showroom asking about their car delivery and another few people doing advance payments. One individula calling from out of colombo would be a low priority for the hard pressed sales team here.

Dude, you already got your car. No hard in giving your name or order details to tuf don. Not like the agent can come take away your car. It'll give Tuf don a more solid ground to argue on with the agent. Just PM your contact info and he can get in touch with you.

ShintaroX · September 9, 2011

Do the conversations go like this:

You: "Me want car now"

Idiot@unimo: "Sorry sir, cant give now!"

You: "ergh...me want nnooooowwww...me ordered long time ago...." *sniffle*

Idiot@unimo: "Black colour car, Sir? Takes a long time...we have to get breast milk from an Bishopian virgin midget to make that colour sir. takes a long time to find such a virgin."

You: "ergh...but me...want ...car....now!"

Idiot@unimo: "Car not here sir, so what to do?"

You: "Argh" *strangles idiot sales rep*

Idiot@unimo: "Ok sir, tomorrow call sir"

Edited September 9, 2011 by ShintaroX

nexus · September 9, 2011

On 9/9/2011 at 11:00 AM, ShintaroX said:

Do the conversations go like this:

You: "Me want car now"

Idiot@unimo: "Sorry sir, cant give now!"

You: "ergh...me want nnooooowwww...me ordered long time ago...." *sniffle*

Idiot@unimo: "Black colour car, Sir? Takes a long time...we have to get breast milk from an Bishopian virgin midget to make that colour sir. takes a long time to find such a virgin."

You: "ergh...but me...want ...car....now!"

Idiot@unimo: "Car not here sir, so what to do?"

You: "Argh" *strangles idiot sales rep*

Idiot@unimo: "Ok sir, tomorrow call sir"

ROFLOL....... :lol: you forgot to add conversation part about extra charge on immobiliser.

Edited September 9, 2011 by nexus

Tuff Don · September 12, 2011

Do the conversations go like this:

You: "Me want car now"

Idiot@unimo: "Sorry sir, cant give now!"

You: "ergh...me want nnooooowwww...me ordered long time ago...." *sniffle*

Idiot@unimo: "Black colour car, Sir? Takes a long time...we have to get breast milk from an Bishopian virgin midget to make that colour sir. takes a long time to find such a virgin."

You: "ergh...but me...want ...car....now!"

Idiot@unimo: "Car not here sir, so what to do?"

You: "Argh" *strangles idiot sales rep*

Idiot@unimo: "Ok sir, tomorrow call sir"

Truely correct A** H*l*s

If somebody from Vanathamulla had ordered.Conversation might difer.

I cannot give you the names and other information for obvious reasons.Hope you understand. My advice for you is to follow up with your sales rep on a daily basis until you get a confirmation. We must've called nearly 40 times to the Sales guy and his manager to expedite the process.They always promise to call back but never does. Always get a commitment on time and follow up. Few visits to the show room would help. I am not sure how much clout a sales guy in Nuwara Eliya would have in Colombo office. At any given time, there are 2/3 people at the showroom asking about their car delivery and another few people doing advance payments. One individula calling from out of colombo would be a low priority for the hard pressed sales team here.

Dude, you already got your car. No hard in giving your name or order details to tuf don. Not like the agent can come take away your car. It'll give Tuf don a more solid ground to argue on with the agent. Just PM your contact info and he can get in touch with you.

c'MON THEY WANT SHOOT U UP.I want go to courts.And by the way that is not your problem.They are messing with our money.

Tuff Don · September 13, 2011

Guys,after continues followups i got the Engine/Chassis No. today.Had to blast one head at U*ni*o H/O.Beleive me words are not wasted.Have to get lease.Anyway hope i will get my car before 25th.Anyway they said that i have to complete my transaction before 26th.Otherwise????? didint tell me.I had to pay 7500/- extra.I asked for what.(Knowing exactly for immobiliser)Said that RMV now charging extra 7500/- for registration.Is it true?

Watchman · September 13, 2011

On 9/13/2011 at 5:26 AM, Tuff Don said:

Guys,after continues followups i got the Engine/Chassis No. today.Had to blast one head at U*ni*o H/O.Beleive me words are not wasted.Have to get lease.Anyway hope i will get my car before 25th.Anyway they said that i have to complete my transaction before 26th.Otherwise????? didint tell me.I had to pay 7500/- extra.I asked for what.(Knowing exactly for immobiliser)Said that RMV now charging extra 7500/- for registration.Is it true?

just call up the RMV and ask them if there was a 7500 increase in registration fee between the day you placed the order and now. If there isnt tell UniMo to f* off, you're not paying!