So a couple of months back, I purchased a Toyota Vitz 2011 (KSP130, 1KR-FE) driven about 133k kilometers, and ever since I've driven about 5k. After the first 2-3 weeks of purchase, I discovered a few problems like the Engine Mount was gone, the Shock Absorbers, and a few more things as suggested by the service center I visited for a full service of the car (I'm a noob, my first car, I just wanted something reliable and decent looking to go from A to B). Before you mention whether I got the car inspected before purchase, yes, I did when I bought it from a massive "car house" situated in Malabe (I know you can guess it) and they have an in-house car inspection service from a well-known car service center (the one that was on Baseline road and now re-branded). The car sales guys told me that I could only get it inspected by them as they do not allow cars to leave the premises.
I was naive enough to trust the company and get the inspection, which showed no faults. Biggest mistake of my life that cost me a lot of money to get fixed.
So after all the repairs, I was finally happy that I didn't have to visit service stations anymore and all that (I got the car repaired and serviced at the famous service center that starts with an "S" and ends with a "G" (St__l__g). They did an engine tune-up as well (they told me an engine tune-up is good for the car and my car-savvy friend also recommended doing so when he came with me on a drive in my car) so I did it as well during my first service.
So here comes the fun part, just about the start of December, I was planning a few trips (work holidays, yay), and right before driving to one, I decided to get a car wash and get the crucial components inspected to ensure everything was good. This is about 3000km since my last service at the previously mentioned place. All components were good except the engine oil. It had fallen significantly below the two dots on the stick you use to measure the engine oil level (my apologies, idk what it is called). It was literally only on the tip. I still didn't understand the severity of the issue at the time, and even the vehicle shop guy said it is fine to drive on a trip, just go to your service center after your trip and check what happened.
I drove about 100 kilometers and then immediately went to the service center that my first service and they checked for oil leaks - which were none as they suggested and they told me that it was due to engine oil burn and they topped up 1.5L of 15w40 (Toyota) engine oil. Fast forward about 900 kilometers later, I think I've burnt at least a liter of engine oil now. I went into the service center for another weird sound that I thought would be good to get checked, long story short, not a problem, the sound was caused by a car wash and the water had gone into the break or something. But I decided to get the engine oil checked as well, and they saw the difference. Then the service manager comes and asks me how many kilometers since the last service, and I tell him about 4000. Then he tells me you were supposed to be here on 3000 kilometers because the engine oil was sludged. I was surprised as I had never communicated about such an issue and the service book had told me to return at 5,000 kilometers since service (It has only been about 3 months since service).
The funny thing is he was the same service manager who did the oil top-up for me when I went there about 1,000 kilometers before.
Now they told me I have to get a service immediately and I have made a booking to do so, and I will be visiting them within the next few days for the service.
They told me if, after the service, this issue is not sorted, I might have to go for an engine overhaul or engine replacement depending on my risk appetite and budget. I am not sure what to do in this scenario. Your advice would be highly appreciated in this!
Any advice is highly appreciated on how I can go about this stuff, as I do not want to sell the car as all the guys ask me to. If someone sold me a faulty product, it feels unethical to me if I forward that faulty product to someone else just because I get saved from the expenses. This car means a lot to me, it is my first ever car and I want to keep this car for at least 3-5 years.
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Noobdriver
So a couple of months back, I purchased a Toyota Vitz 2011 (KSP130, 1KR-FE) driven about 133k kilometers, and ever since I've driven about 5k. After the first 2-3 weeks of purchase, I discovered a few problems like the Engine Mount was gone, the Shock Absorbers, and a few more things as suggested by the service center I visited for a full service of the car (I'm a noob, my first car, I just wanted something reliable and decent looking to go from A to B). Before you mention whether I got the car inspected before purchase, yes, I did when I bought it from a massive "car house" situated in Malabe (I know you can guess it) and they have an in-house car inspection service from a well-known car service center (the one that was on Baseline road and now re-branded). The car sales guys told me that I could only get it inspected by them as they do not allow cars to leave the premises.
I was naive enough to trust the company and get the inspection, which showed no faults. Biggest mistake of my life that cost me a lot of money to get fixed.
So after all the repairs, I was finally happy that I didn't have to visit service stations anymore and all that (I got the car repaired and serviced at the famous service center that starts with an "S" and ends with a "G" (St__l__g). They did an engine tune-up as well (they told me an engine tune-up is good for the car and my car-savvy friend also recommended doing so when he came with me on a drive in my car) so I did it as well during my first service.
So here comes the fun part, just about the start of December, I was planning a few trips (work holidays, yay), and right before driving to one, I decided to get a car wash and get the crucial components inspected to ensure everything was good. This is about 3000km since my last service at the previously mentioned place. All components were good except the engine oil. It had fallen significantly below the two dots on the stick you use to measure the engine oil level (my apologies, idk what it is called). It was literally only on the tip. I still didn't understand the severity of the issue at the time, and even the vehicle shop guy said it is fine to drive on a trip, just go to your service center after your trip and check what happened.
I drove about 100 kilometers and then immediately went to the service center that my first service and they checked for oil leaks - which were none as they suggested and they told me that it was due to engine oil burn and they topped up 1.5L of 15w40 (Toyota) engine oil. Fast forward about 900 kilometers later, I think I've burnt at least a liter of engine oil now. I went into the service center for another weird sound that I thought would be good to get checked, long story short, not a problem, the sound was caused by a car wash and the water had gone into the break or something. But I decided to get the engine oil checked as well, and they saw the difference. Then the service manager comes and asks me how many kilometers since the last service, and I tell him about 4000. Then he tells me you were supposed to be here on 3000 kilometers because the engine oil was sludged. I was surprised as I had never communicated about such an issue and the service book had told me to return at 5,000 kilometers since service (It has only been about 3 months since service).
The funny thing is he was the same service manager who did the oil top-up for me when I went there about 1,000 kilometers before.
Now they told me I have to get a service immediately and I have made a booking to do so, and I will be visiting them within the next few days for the service.
Edited by NoobdriverThey told me if, after the service, this issue is not sorted, I might have to go for an engine overhaul or engine replacement depending on my risk appetite and budget. I am not sure what to do in this scenario. Your advice would be highly appreciated in this!
Any advice is highly appreciated on how I can go about this stuff, as I do not want to sell the car as all the guys ask me to. If someone sold me a faulty product, it feels unethical to me if I forward that faulty product to someone else just because I get saved from the expenses. This car means a lot to me, it is my first ever car and I want to keep this car for at least 3-5 years.
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